OUTSOURCING OF SERVICES IN THE LOADING AND UNLOADING SECTOR

A STUDY WITH PROFESSIONALS IN THE CITY OF VITÓRIA DE SANTO ANTÃO

Abstract

Outsourcing in the loading and unloading sector involves hiring external companies or workers to perform activities that, in the past, were performed by employees directly linked to the contracting company. This management model has been widely adopted in several sectors, including logistics, with the aim of reducing operating costs, increasing flexibility and concentrating internal resources on strategic activities. In the current context, marked by globalization and technological advances, outsourcing assumes an even more relevant role, allowing companies to become more competitive and agile in the face of constant market transformations. The increasing digitalization of logistics processes, combined with the use of new technologies, such as automation and artificial intelligence, requires organizations to have a greater capacity for adaptation and specialization. In this scenario, outsourcing provides access to more innovative and efficient services, enabling the optimization of the supply chain, improving operational management and increasing the capacity to respond to the dynamic demands of global trade. The main objective of this study is to examine the benefits and limitations of outsourcing from the perspective of large companies in the logistics sector. To this end, the research was structured based on a bibliographic review based on books, scientific articles and digital academic materials. Additionally, the investigation is characterized as exploratory and incorporates field research carried out with professionals working in outsourced companies in the city of Vitória de Santo Antão, state of Pernambuco, Brazil. As a main result, the study points out advantages, such as reduced operating costs, improved efficiency and the possibility of dedicating greater attention to strategic activities for the organization. However, considerable limitations were also identified, such as loss of control over certain processes, dependence on external providers and potential negative effects on the quality of services offered. In conclusion, the study contributes to a broader and more well-founded understanding of the topic. Thus, the results presented provide relevant subsidies for making more assertive management decisions, helping companies to assess the risks and opportunities associated with outsourcing in the logistics sector.